Terms & Conditions
Welcome to Turtle Soup~!
We take pride in the details of our products. Your satisfaction is important to us and communication is always open. We hope your experience with us will be enjoyable and hope to gain your confidence as a returning customer.
All orders must be paid in full, before the manufacturing of your purchase can begin.
All orders must be paid for before shipment is made. Orders are shipped within 10-14 business days, excluding holidays and weekends. Wholesale orders, may take longer depending on size of order. All orders are shipped USPS. Insurance is optional. Return shipping costs are not refunded, or credited. International shipping costs apply. Wholesale shipping costs determined at time of purchase.
Refunds and Exchanges
We, Turtle Soup and staff recommend buyers always carefully read item descriptions before purchasing. We will do everything possible to make sure our customers are satisfied due to error. However, due to hygiene restrictions we do not accept swimwear returns. Items that have been worn, used, hand washed or laundered, soiled, damaged, and misused, or mistreated cannot be returned for any reason. Turtle Soup reserves the right to allow a return should the purchase meet criteria allowed for a return, however prior approval is required for all returns. With approval all items must be in new unworn condition with all the tags attached and returned shipping paid, to Turtle Soup. Return shipping costs are not refunded, or credited. Returning purchases without prior approval is not recommended as it does not guarantee a refund and does not obligate Turtle Soup to return, refund your purchase and/or shipping costs. ALL SALES ARE FINAL.
Additional Policies and FAQs
We use as much Eco-friendly material in the fabrication of our products as possible.
We do not make swim wear or customize our styles for adults. We do not make costumes for adults.
Within the Turtle Soup Swim Collection listed for sale, you may interchange styles with the prior approval of Turtle Soup. Your inquiry must precede payment.